Village Real Estate

Holly W Willner
5 Star
Agent, ImSook(sp?)was very helpful, and knowledgeable about Laguna Woods. Homes viewed werent perfect for my needs, but thd experience was fine. Thk you.
Saturday 3rd October 2020

Robin Lawrence
1 Star
MY WIFE HAD MADE AN APPOINTMENT FOR SHE AND I TO LOOK AT A LISTING IN WHICH VILLAGE REAL ESTATE SERVICES HAD LISTED AND WHEN WE ARRIVED AT THE LOCATION OF THE UNIT THE AGENT MARLENE B. BRIDGES WAS LATE AND WE HAD TO CALL HER OFFICE TO REMIND HER THAT WE WERE WAITING ON HER AT THE UNIT. THEN AFTER SHE ARRIVE AT THE UNIT, AND WE WENT INTO THE UNIT, I NOTICED A SPOT ON THE CARPET AND ASKED IF THEY WERE GOING TO CLEAN THE CARPET. BECAUSE WE HAD OUR LITTLE DOG WITH US SHE IMMEDIATELY SUGGESTED THAT OUR LITTLE DOG HAD PEED ON THE CARPET. I IMMEDIATELY INFORMED HER THAT MY DOG DID NOT PEE ON THE CARPET BECAUSE MY DOG HAD NOT GONE INTO THE LIVING ROOM WHERE THE SPOT WAS SHOWING BECAUSE SHE WAS STANDING RIGHT BY MY SIDE IN THE FOYER OF THE UNIT AND HAD NOT GONE INTO THE LIVING ROOM WHERE THE SPOT WAS AT THE TIME. MY WIFE ASKED HER IF THE UNIT WAS GOING TO BE PAINTED BECAUSE THE WALLS AND BASEBOARDS WERE DIRTY, ETC. THE AGENT REPLIED THAT NO THE UNIT WAS NOT GOING TO BE PAINTED. AS WE LOOKED AROUND IN THE UNIT WE NOTICED THAT THE PLACE WAS TOTALLY DIRTY AND NOT IN MOVE IN CONDITION. THE AGENT THEN REPLIED WHY DON'T YOU JUST LEAVE AND WHEN I REFUSED TO LEAVE SHE IMMEDIATELY WENT INTO AN ATTITUDE AND TOLD ME THAT SHE WAS THE PERSON WHO WOULD DECIDE WHO THE UNIT WOULD BE RENTED TOO. I LATER LEARNED THAT THE AGENT MARLENE B. BRIDGES IS ALSO THE OWNER OF VILLAGE REAL ESTATE SERVICES AS WELL AS THE MANAGER. I FOUND HER TO BE TOTALLY RUDE, CONDESCENDING, AND TOTALLY DISRESPECTFUL TO HER CLIENTS. HER ATTITUDE AND MANNER IN WHICH SHE SPEAKS TO HER CLIENTS LACKS RESPECT. SHE SEEMS TO FEEL THAT SHE CAN SPEAK TO YOU ANY WAY SHE WANTS EVEN IF YOU ARE A POTENTIAL CLIENT FOR HER COMPANY. I WOULD NEVER RECOMMEND ANYONE TO HER COMPANY AS LONG AS SHE IS ITS OWNER AND MANAGER. MARLENE B. BRIDGES, NEEDS TO LEARN HOW TO SPEAK TO PEOPLE AND MOST OF ALL HOW TO REPRESENT HER CLIENTS. I RATE THIS COMPANY A TOTAL ZERO "0" FOR CUSTOMER SERVICE. THE OWNER NEEDS TO LEARN HOW TO SPEAK TO PEOPLE WITHOUT BEING DISRESPECTFUL, CONDESCENDING, AND RUDE TO HER POTENTIAL CLIENTS. ANYONE CONTEMPLATING TO DO BUSINESS WITH HER AND THIS COMPANY SHOULD RECONSIDER BECAUSE SHE IS LACKING THE REQUIRED BASIC PEOPLE SKILLS NEEDED TO GROW AND EXPAND HER BUSINESS.
Thursday 14th June 2018

Terrie Petersen
1 Star
I was looking to purchase a home in Laguna Woods and had called Village real estate to ask them a couple questions about The qualifications to live in Laguna Woods… I didn’t get the name of the person I spoke to but it was a woman and it was Tuesday 4/3/18 at around 4:45 ... I was explaining to her that I had a home that I’m going to list in Aliso Viejo for 750,000 and then I’d like to purchase a home in Laguna Woods... I also explained to her that I was interviewing a couple of different agents and the one agent that I liked specializes in Mission Viejo but that I had not found an agent( but had not made my decision yet) The agent I would like woukd be my listing agent and also my agent to purchase the property... She was extremely rude and she said then why don’t you use your agent don’t you know we get paid by commission… If she would’ve been a little nicer I would’ve considered her knowing that she specializes in Laguna Woods but I could not believe how her tone completely turned on me as soon as she thought I had an agent which if she was listening she would’ve understood that I had not hired an agent yet… And if she would’ve been halfway nice I would’ve considered her...
Wednesday 4th April 2018