Costco Wholesale

Michael Vinueza
1 Star
I am very disappointed in the Wheaton Costco location, as well as Costco’s claims department. They demonstrate a complete lack of care for their customers and take no responsibility for their faults. My wife and I shopped at the location recently. When leaving the parking lot, we backed out of our space normally, however struck a long line of Costco carts that had clearly not been attended to, as they stretched well into the driving lane. The impact damaged the rear taillight of our vehicle. We immediately went back into Costco to file a report. As we were returning, I noticed there were a group of 4 or 5 cart attendants that were standing around talking, not attending to the carts in the parking lot at all. After filing a claim, I was told that I would hear back within 2 business days. After having to follow-up multiple times over the next few days, Costco’s claim department eventually told me that they do not take responsibility for damage from carts in the parking area. While I can understand this policy under normal circumstances, the damage to my car would not have happened if Costco cart attendants were attending to the parking lot areas, instead of standing around doing nothing. Despite their policies, the right thing to do in this situation would be to assist in repairing the damage to my vehicle, rather than telling me that I’m SOL. I expected better from Costco, but am really disappointed at how they handled this situation.
Wednesday 15th June 2022

JayGee
5 Star
What can you say about Costco other than there is a darn good reason they are busy all the time, even at 3pm on a Monday. For gosh sakes, only visit on a Full stomach! There is a cottage industry built around making space in your home for all those giant-size products. Even television sitcoms acknowledge this 'dark side'. Not everything at Costco is a good deal, however, if there is something you are checking out, often a priceyer item, buy it! Once sold out, you will never see this model again. The long lines at the gas pumps do move, but you better save at least 25c/gal. Good tires are another bright spot at Costco. No off brands, decent prices, no haggle installation, no surprise items at check out, and you can get them on the spot with only a modest wait. Not sure how useful a nitrogen fill is, but it sounds good. They even have an inexpensive eye care center. Costco has made the leap from cash only to a variety of payment options. Carefully consider whether you need another store credit card. Skip the $120 Executive plan, only a handful of people will benefit.
Wednesday 10th August 2022

Christine Portillo
1 Star
I don’t know if it was discriminatory but I definitely felt some sort of bias towards me from Costco member. I was repeatedly told I was missing one item and that I didn’t pay for it. I had done self checkout but because I had a water and employee had checked my items l out. The employee even came and said that she remembered me but he still wanted to hold up the line and made me go to customer service to get my items reviewed. It was damn near embarrassing. And then as I was leaving for the second time another employee tried to flag me down. I will not tolerate this kind of behavior and will be cancelling my membership. Do not recommend this location.
Thursday 26th May 2022

Ms. Ovelyn
5 Star
The place where I never get home with just a few items but a whole full cart. But I would say I get a pretty good deal every time. I liked this store and location because it is only a few minutes away from the house and the place is organized and on my shopping time, it's not that crowded so it is a nice time or shop and looks around.
Thursday 25th August 2022

Vamshi Krishna
4 Star
Very nice location. Huge parking lots.
Sunday 15th May 2022